Case Study: Exclusive Processing Facility for OEM Customer
Location: Chesapeake Terminal, Baltimore, MD
Year: 2020
Project Facts
Facility Specifications
- Building Type. Massive fabric structure
- Dimensions. 100 x 300 sq. ft.
- Features. Storage rack area for parts, customer-designed vehicle flow layout
- Building Purpose. Dedicated processing area to streamline vehicle handling
- Customer-Centric Approach. Included the OEM customer in the design process to align the layout with their operational preferences
- Upgrades. Recently renovated storage racks to enhance organization and efficiency
- Kaizen Philosophy. The OEM customer implemented continuous improvement measures to maintain a clean, orderly and efficient facility
The Problem
The OEM customer’s existing metal structure at Chesapeake Terminal was aging and lacked the modern features required to support their evolving operational needs.
The customer sought a facility that could not only accommodate their growing processing requirements but also align with their Kaizen philosophy of continuous improvement. They needed a space that enhanced their organization, workflow efficiency and overall appearance while offering durability and flexibility.
This project demonstrated Amports’ customer-centric approach, commitment to excellence and proven expertise in the industry.
The Solution
AMPORTS delivered an innovative and customer-focused solution: a state-of-the-art fabric building tailored to the OEM customer’s specific requirements.
Design and Collaboration
- Worked closely with the OEM customer to design the building layout
- Hosted walkthroughs of the proposed structure, inviting the OEM customer to provide input on vehicle flow and rack placement
- Integrated the OEM customer’s suggestions into the final layout, ensuring the facility met their operational standards
Facility Features
- Built a 100 x 300 sq. ft. fabric structure, providing ample space for processing and storage
- Developed a modern storage rack system in one corner for organizing parts efficiently, later upgraded to meet evolving needs
- Created a clean, well-maintained facility aligned with the OEM customer’s Kaizen philosophy and supporting their emphasis on neatness and order
Customer Engagement
- Maintained open communication throughout the project, ensuring the OEM customer’s vision and needs were at the forefront
- Empowered the OEM customer by allowing them to shape the facility’s operational flow, fostering trust and satisfaction
The Results
- Improved Operations. The new building enhanced the OEM customer’s processing efficiency, aligning with their continuous improvement goals
- Increased Customer Satisfaction. The OEM customer was highly satisfied with the collaborative approach and final facility
- Customer Retention. By involving the OEM customer in the process and exceeding expectations, Amports strengthened its long-term partnership with the customer
- Future-Ready Infrastructure. The modern facility supports the OEM customer’s current and future processing needs
